RETURN/REFUND POLICY

If you are not satisfied with your purchase, you may return any unused and unopened item for a refund* (not including shipping costs) within the first 30 days following your order.  Please keep all original packaging; items not in their original condition are not returnable. All return cost are the consumers responsibility.

*The following may not be returned for refund: anything that has been opened and written on or has missing pages.

NOTE:

Any claims for damaged or missing items must be made within 48 hours of your receiving the product.

To return an item, contact us by email: sales@e-zrecord.com or by phone 800-638-1684.

Include the following information:

1.    Your order number: example: (ORD2009011) or (123.1234567890) if ordered on the web.   If ordered by phone we will need the date you ordered or transaction date from your credit card and name of the person and/or Company that the order was shipped to. If ordered by mail we will need to know the date you mailed the order the name and/or Company that it was shipped to. 

2.    The item number of the product(s) you wish to return.

3.    How many of each product(s) you wish to return.

4.    The reason for the return. For example: Is the item defective or damaged?

If you received the wrong item* please contact us by phone 800-638-1684 or by email: sales@e-zrecord.com so that we can re-ship the correct item. If we request the incorrect item to be shipped back to us we will pay the shipping cost.

*Any claim for wrong item being sent must contact us within 48 hours of receiving the product.

EXCHANGES

If you are not satisfied with your purchase, you may return any unused and unopened item for an exchange* within the first 30 days following your order.  Please keep all original packaging; items not in their original condition are not returnable. All return cost are  the consumers responsibility.

*The following may not be returned for exchange: anything that has been opened and written on or has missing pages.

To return an item for exchange, contact us by email: sales@e-zrecord.com or by phone 800-638-1684.

Include the following information:

1.     Your order number: example: (ORD2009011) or (123.1234567890) if ordered on the web.  If ordered by phone we will need the date you ordered or transaction date from your credit card and name of the person and/or Company that the order was shipped to. If ordered by mail we will need to know the date you mailed the order the name and/or Company that it was shipped to. 

2.     The item number of the product(s) you wish to return for exchange and the new item number you want.

3.     How many of each product(s) you wish to return for exchange.

4.     The reason for the exchange. For example: Didn’t like the item you ordered or ordered the wrong item. 

NOTE:

The cost of shipping the exchanged item to you will be charged to your credit card or a check will need to be sent along with the returned items. Please contact customer service for the cost at 800-638-1684.

Binders: Our binders are guaranteed for 6 months.  If your binder becomes defective within the 6 months please contact us at 800-638-1684 and we will do a one time only  replacement of the binder.